CROA (Credit Repair Organizations Act)

The Credit Repair Organizations Act was set in place to protect you, the consumer, from credit repair companies engaging in unethical acts such as offering credit repair services which will work a financial hardship upon consumers, particularly those of limited economic means and who are inexperienced in credit matters. The Credit Repair Organizations Act also states that: “Credit repair companies must ensure that prospective buyers of the services of credit repair organizations are provided with the information necessary to make an informed decision regarding the purchase of such services and protect the public from unfair or deceptive advertising and business practices by credit repair organizations.”

Consumer Credit File Rights Under State and Federal Law

  • You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any 'credit repair' company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over 7 years old. Bankruptcy information can be reported for 10 years.

  • "You have a right to obtain a copy of your credit report from a credit bureau. You may be charged a reasonable fee. There is no fee, however, if you have been turned down for credit, employment, insurance, or a rental dwelling because of information in your credit report within the preceding 60 days. The credit bureau must provide someone to help you interpret the information in your credit file. You are entitled to receive a free copy of your credit report if you are unemployed and intend to apply for employment in the next 60 days, if you are a recipient of public welfare assistance, or if you have reason to believe that there is inaccurate information in your credit report due to fraud.

  • "You have a right to sue a credit repair organization that violates the Credit Repair Organization Act. This law prohibits deceptive practices by credit repair organizations.

  • "You have the right to cancel your contract with any credit repair organization for any reason within 3 business days from the date you signed it.

  • "Credit bureaus are required to follow reasonable procedures to ensure that the information they report is accurate. However, mistakes may occur.

  • "You may, on your own, notify a credit bureau in writing that you dispute the accuracy of information in your credit file. The credit bureau must then reinvestigate and modify or remove inaccurate or incomplete information. The credit bureau may not charge any fee for this service. Any pertinent information and copies of all documents you have concerning an error should be given to the credit bureau.

  • "If the credit bureau's reinvestigation does not resolve the dispute to your satisfaction, you may send a brief statement to the credit bureau, to be kept in your file, explaining why you think the record is inaccurate. The credit bureau must include a summary of your statement about disputed information with any report it issues about you.

  • "The Federal Trade Commission regulates credit bureaus and credit repair organizations. For more information contact:
    • "The Public Reference Branch

    • "Federal Trade Commission

    • "Washington, D.C. 20580".

(b) Separate statement requirement

The written statement required under this section shall be provided as a document which is separate from any written contract or other agreement between the credit repair organization and the consumer or any other written material provided to the consumer.

(c) Retention of compliance records

(1) In general

The credit repair organization shall maintain a copy of the statement signed by the consumer acknowledging receipt of the statement.

(2) Maintenance for 2 years

The copy of any consumer's statement shall be maintained in the organization's files for 2 years after the date on which the statement is signed by the consumer.

(Pub. L. 90–321, title IV, §405, as added Pub. L. 104–208, div. A, title II, §2451, Sept. 30, 1996, 110 Stat. 3009–457.)

To read more about your rights under the CROA please visit

How Reliant is compliant?

Reliant Credit Repair:

  1. Helps educate the prospective clients during their free Consultation to help them make an informed decision.
  2. Does not make any statement, or counsel or advise any consumer to make any statement, which is untrue or misleading to the bureaus or credit grantors. We believe in 100% honesty and integrity!
  3. Does not engage, directly or indirectly, in any act, practice, or course of business that constitutes or results in the commission of, or an attempt to commit, a fraud or deception on any person in connection with the offer or sale of the services of the credit repair organization.
  4. Does not charge or receive any money or other valuable consideration for the performance of any service which the credit repair organization has agreed to perform for any consumer before such service is fully performed. The audit fee/ first work fee is only collected after an agent has conducted a full audit with the prospective client. The money is not received by our organization until 3 days after client has signed up for our services.   
  5. Provides client with a written and dated contract (for the purchase of such services) which meets the requirements of subsection (b) which does get signed by the consumer
  6. Client has the right to request refund during the 3-business-day period beginning on the date the contract is signed
  7. Provide contracts that meet the requirements by including the terms and conditions of payment, payments to be made, full detailed description of the services to be performed by our organization, all guarantees, and length of period necessary to perform services.
  8. Offers Any consumer the right to cancel any contract with our credit repair organization without penalty or obligation by notifying our organization of the consumer's intention to do so at any time before midnight of the 3rd business day which begins after the date on which the contract or agreement between the consumer and our credit repair organization.
  9. Provide consumer with a copy, and 24/7 access through our secured portal, to the signed agreement between you and our organization.